Booking Fee & Payment:

To secure your wedding date a £100 booking fee is required. Without this, I am unable to secure your booking and your date will be available for somebody else to book.

Please note that booking fees are non-refundable.

For wedding cakes the full balance is due one month prior to your wedding.

Once this payment has been made unfortunately this is not refundable

Refunds/Cancellations:

The initial booking fee is non refundable under any circumstances. In the event of a cancellation your deposit will be forfeited and will be retained by Natalie’s Cakes and Bakes.
We reserve the right to cancel any booking where circumstances are beyond our control such as a natural disaster, extreme weather conditions or severe ill health and in this instance I will refund all monies paid.

If, for whatever reason you cancel your booking after your final balance has been paid then unfortunately this is not refundable.

Delivery/Collection Information:

I strongly recommend that I deliver and set up your wedding cake for you. tiered wedding cakes can be very fragile and it is important that they are transported and handled correctly. I will deliver your cake on the morning of your wedding and ensure that it is displayed correctly and safely. I cannot be held liable for any damage to the cake at the venue once I have left the premises.

Anyone wishing to collect their wedding cake will be required to sign a disclaimer.

Natalie’s Cakes & Bakes cannot be held responsible for any damage to the cake once the cake has been collected.

Delivery costs will depend how far away your venue is from Wallasey Village. We deliver within the Wirral, Liverpool, Chester, Cheshire and North Wales. Please contact us for a quotation.

Shelf Life:

Once cut, your cake should be consumed within 4 days. although it is safe to freeze your cake, we cannot guarantee the quality of the cake after freezing.

Allergies/Dietary Requirements:

Please make me aware if any of your guests have special dietary requirements or allergies. Some cakes can be made without nuts, gluten, dairy and eggs but please be aware that all of my cakes are prepared in a kitchen that uses all of the above ingredients. Therefore, am unable to guarantee my cakes are completely “free from” these ingredients due to the risk of cross contamination.